Can't access storage space. DriveHQ Cloud IT Service Support Forum

NUSAS08
(1 posts)

Hello,

I can't access my storage space. Everytime I try to go to the storage space, I'll end up at the home page of drivehq again. Please advise...

Cher

DriveHQ Webmaster
(1098 posts)

Subject: Re: Can't access storage space

This is a very strange problem. We were not able to duplicate the problem on any of our test computers. The problem seems to be caused by some anti-virus software, or proxy server.

Anyway, we are working on a fix; if it goes well, it will be working fine in 1-2 days.

In the meantime, please check your browser settings, check if you are using any proxy server, anti-virus software, etc. You can also try DriveHQ FileManager 4.0 client, or use FTP to access DriveHQ Online Storage. You can even use Windows Explorer directly, just enter:

ftp://USERNAME:PASSWORD@ftp.drivehq.com/

oil710
(2 posts)

Subject: Re: Re: Can't access storage space

User: DriveHQ Webmaster - 9/16/2008 2:34:23 AM

This is a very strange problem. We were not able to duplicate the problem on any of our test computers. The problem seems to be caused by some anti-virus software, or proxy server.

Anyway, we are working on a fix; if it goes well, it will be working fine in 1-2 days.

In the meantime, please check your browser settings, check if you are using any proxy server, anti-virus software, etc. You can also try DriveHQ FileManager 4.0 client, or use FTP to access DriveHQ Online Storage. You can even use Windows Explorer directly, just enter:

ftp://USERNAME:PASSWORD@ftp.drivehq.com/

I have had this problem now for about 4 weeks. Is there any update/progress with the problem?

I do not access the site through a proxy server. I have tried with my anti-virus disabled, and yet when I get to
www.drivehq/file/ShowFolderFrame.aspx It hangs there for perhaps half a second, before dropping back to the main page.

oil710
(2 posts)

Subject: Can't access storage space

User: oil710 - 10/8/2008 10:00:25 PM

User: DriveHQ Webmaster - 9/16/2008 2:34:23 AM

This is a very strange problem. We were not able to duplicate the problem on any of our test computers. The problem seems to be caused by some anti-virus software, or proxy server.

Anyway, we are working on a fix; if it goes well, it will be working fine in 1-2 days.

In the meantime, please check your browser settings, check if you are using any proxy server, anti-virus software, etc. You can also try DriveHQ FileManager 4.0 client, or use FTP to access DriveHQ Online Storage. You can even use Windows Explorer directly, just enter:

ftp://USERNAME:PASSWORD@ftp.drivehq.com/

I have had this problem now for about 4 weeks. Is there any update/progress with the problem?

I do not access the site through a proxy server. I have tried with my anti-virus disabled, and yet when I get to
www.drivehq/file/ShowFolderFrame.aspx It hangs there for perhaps half a second, before dropping back to the main page.

Well, looks like it is FIXED :-)

Great stuff!